Shipping policy

Last updated: October 8, 2026

Where we ship

We ship to addresses in the United States only.

Shipping cost

Standard tracked shipping within the US is free. Any optional faster shipping and its price are shown at checkout before you pay.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding US holidays). You'll receive an order confirmation email as soon as your order is placed.

Delivery time

Estimated delivery is 7–10 business days after your order ships. Delivery times are estimates and can be affected by carrier delays, weather or holidays.

Tracking

When your order ships, we email you a tracking number so you can follow its progress.

Late, lost or damaged packages

If your tracking hasn't updated for 7 days, your package hasn't arrived within 15 business days of shipping, it is marked as delivered but you can't find it, or it arrives damaged, contact us at help@joybend.com or +1 (754) 242-6834 with your order number. We'll check with the carrier and, if the package is lost or damaged, send a free replacement or a full refund.

Shipping address

Please check your shipping address at checkout. If you notice a mistake, contact us as soon as possible: we can update the address before your order ships. We can't be responsible for orders delivered to an incorrect address entered at checkout, but we'll always help you contact the carrier.

Contact

Aeterna Health Corp (JoyBend), 2800 N Palm Aire Dr, Apt 201, Pompano Beach, FL 33069, United States. Phone: +1 (754) 242-6834. Email: help@joybend.com